Creating diagnostic documents

If an error occurs whilst CRYPT is running which you cannot repair yourself, please contact your partner at Fujitsu.

In order to be able to troubleshoot the problem efficiently, your Fujitsu contact person will require the following information:

• precise description of the fault, as well as information as to whether the fault is reproducible

• information about the version of the product and the operating system as well as about the HSI (/390 or x86).

• the $SYSAUDIT.SYS.CONSLOG file of the BS2000 session

• dumps

• $.SYS.SERSLOG file

• CRYPDIAG documents if applicable

  You will receive the CRYPDIAG documents as follows:

  1. Assign SYSLST to a file.

  2. Start CRYPDIAG program with: CRYPDIAG

  3. Enter statement TOTAL.

  4. Enter statement END.

  5. Undo the SYSLST assignment.

• Use trace files if necessary

  Activate the CRYPT user interfaces trace CRYPT.COM using the /DCDIAG command.

Please see the “openNet Server” manual [1] for more details about the /DCDIAG command.