As a rule, the four user groups and the operations carried out between these groups can be defined as follows:
User group 1 - development or equivalent
Manages all released products as well as products in the pilot stage.
All corrections are subjected to a technical and format quality control. For released products, a defined correction packet is forwarded to the next user group at regular intervals, depending on the weighting of the product and the errors that have been corrected.
Products in the pilot stage are not forwarded via SOLIS2.
User group 2 - support center or service center
All deliveries from user group 1 are accepted into user group the own depot.
Modifications to the delivered correction packet may need to be made due to reported problems or preliminary corrections. These modifications are entered in user group the own depot. This ensures that the correction packets are always kept up to date.
When the deliveries or corrections are transferred to the customer, these modifications are automatically taken into account.
User group 3 - customer
All deliveries from user group 2 are accepted into user group the own depot.
Modifications to the delivered correction packet may need to be made due to reported problems or preliminary corrections. These modifications are entered in user group the own depot. This ensures that the correction packets are always kept up to date.
When the deliveries or corrections are transferred to the customer’s internal data center, these modifications are automatically taken into account.
User group 4 - customer’s internal data center
The deliveries from user group 3 are accepted. No additional steps are taken in the customer ́s internal data center.