If, in spite of precautions, an error occurs which neither the FTAC administrator nor the system administrator can rectify, please contact your local Fujitsu Technology Solutions contact partner. In order to simplify error diagnosis, you should provide the following documents:
an exact description of the error situation and information as to whether the error is reproducible;
the version number of the file transfer product in the own system;
the version number of the file transfer product in the remote system, and the operating system of the remote system;
diagnostic information, see section “Additional diagnostic information”
if available, the FTAC, FT and ADM log records (which are output with the FT command ftshwl ...);
if available, the openFT trace file;
for errors related to a specific admission profile a printout of the profile (ftshwp'BLANK'profilename'BLANK'-l) and a printout of the admission sets (ftshwa'BLANK'@a).
the version and the variant of the operating system
the version of the communication system (CMX, etc.)
if necessary, the process tables (ps command on Unix systems)
On Unix systems you can also call the procedure /opt/openFT/bin/ftbin/ftdiaginfo to initiate the collection of various diagnostic data. This procedure generates the file ftdiaginfo.tgz (compressed tar file) and saves it in the current directory. Send this file together with a description of the error to the responsible contact person.
On Windows systems, the program diaginfo.exe is avaliable for this purpose.