General notes

The measures to be taken when an error message occurs are described under the message involved (see FT system messages).

The tips given in section “Optimizing the operating parameters” should help you rectify faults or bottlenecks which occur during FT operation.

If serious errors occur that lead to openFT terminating with a dump, the following information may be of help when trying to find the reason for the error: If an user abend code with a value below 4094 is reported, the code corresponds to a system abend code in decimal presentation (e.g. user abend code 1667 equals system abend code 683).

As an FT administrator, you must also advise FT users who are in doubt or who cannot rectify certain errors themselves. The section "Hints for the FT user" in the manual "openFT (z/OS) - Command Interface" can help you in this case.

If, despite taking every precaution, an error occurs that neither you nor the system administrator can resolve, please create diagnostic records as described in Creating diagnostic records, and contact your Service Center.

You can also use the FTPING command to test the response from a remote partner. The interface of FTPING on z/OS is exactly similar to the FTPING syntax on Unix and Windows platforms. The syntax is displayed when you enter FTPING without options. FTPING will be available to the user only on TSO environment.