Tasks and responsibilities when installing updates

The table below shows the tasks of the administrator and of Customer Support and also the sequence when installing and managing updates.

Update type	Administrator	Service
Security fix	All tasks are performed by the administrator: Clarify requirements Provide maintenance window (if necessary) Procure security fix Transfer security fix to system Install security fix and, if necessary, activate it explicitly with reboot	Inform and support the customer when required
Hot fix	Provide maintenance window (if necessary)	Clarify requirements Procure hot fix Transfer hot fix to system (via remote service or on site) Install hot fix (via remote service or on site)
Add-on pack	Clarify requirements1 Procure software Transfer software to system Install/uninstall software	Clarify requirements1

¹ with respect to optional add-on packs or new versions of the add-on packs installed by default