Tasks of Customer Support

Customer Support has the following tasks:

• Diagnostics and debugging

• Software/hardware maintenance work

  • Installation of hot fixes

  • Installation of security fixes

  • Software/firmware upgrades

  • Model upgrades

• Hardware upgrades

• The contractually agreed annual maintenance

  • Updating the software/firmware

  • Changing batteries

  • Customer-specific measures

  • Configuration data backup at the end of the maintenance work