Creating diagnostic documentation

Requirement

Logging into the SE Manager as administrator or a privileged operator.

1. In the menu Hardware -> Units [ -> <se server> (SE<model>) ] -> <su-name> (SU300) -> Service select the Diagnostics tab.

2. Perform the Generate new diagnostic data action.

The created diagnostic data file is a compressed tar archive and contains important logging, trace, and configuration files of the Unit. You can download the diagnostic data file and send it to the Support Center for assessment.