Monitoring the current usage of the service access

Display of remote service sessions

The AIS Connect Sessions group displays the sessions that currently use the service accesses to the Management Unit and to the external assets.

Displaying the sessions is only possible in case of direct MU connection, not in case of connection via a gateway.

You can delete a session by using the Delete icon. This will abort the current usage of the service access.

Because this may abort an important service operation, it should only be done in emergency situations.

In an SE server configuration with multiple MUs, you will receive a complete overview over all service accesses when you view the sessions on each MU.

Notification about remote service sessions (ssh only)

• You can get timely information about the establishment of remote service sessions on ssh level as follows:
  • Each time a service technician logs in remotely, an event is generated for the RemSrv component.
    These events can be seen in SEM in the menu Logging -> Event Logging.
  • You can register in Alarm Management for a notification by mail for this component. Then you will be informed immediately about every new remote service session.
    You can configure this in the menu Logging -> Alarm Management.
• Additional options:
  • You can force the service technician to identify himself personally when logging in and name the current task. The service technician's specifications become part of the event and are also visible in the alarm mail.
  • You can provide the service technician with information at login that can help him with his work, e.g. information about contact persons in the data center.
  • The necessary configuration options can be found in the menu Service -> Configuration -> Remote Service Access.
• In an SE server configuration with several MUs, these settings are global resp. MU-spanning.