In this chapter, you will learn how to perform a system dump and create diagnostic documentation for the base system X2000 when inexplicable system downtime occurs.
In the event of hardware faults the operating system will take the necessary recovery action autonomously. Customer Service is automatically informed by means of a Service Call and initiates repair measures, possibly in conjunction with the customer.
The SE Manager displays information on the hardware status of the Server Unit in the menu Hardware -> Units, Units tab.
Performing a system dump
Requirement
Logging into the SE Manager as administrator or a privileged operator.
In the menu Systems
->[<se server> (SE<model>)->] <su-name> (SU3xx)->BS2000 select the Operation tab (in VM2000 mode the tab must be selected on the monitor VM).Perform the BS2000 Dump IPL action.
The memory dump stored by the DUMP program to disk or tape is required for error diagnosis.
The BS2000/VM2000 system must subsequently be reloaded by means of IPL.
Information on SLED operation is provided in the "Introduction to System Administration" manual [8].
Creating diagnostic documentation
Requirement
Logging into the SE Manager as administrator or a privileged operator.
In the menu Hardware
->Units [-><se server> (SE<model>) ]-><su-name> (SU3xx)->Service select the Diagnostics tab.Perform the Create new diagnostic data action.
The created diagnostic data file is a compressed tar archive and contains important logging, trace, and configuration files of the unit. You can download the diagnostic data file and send it to the Support Center for assessment.