Handling updates

Providing updates

Updates of the basic system you can receive by email, on CD/DVD or by means of remote service.

Tasks and responsibilities when installing updates

The table below shows the tasks of the administrator and of Customer Support and also the sequence when installing and managing updates.

Update type	Administrator	Service
Update	Provide maintenance window (if necessary)	Clarify requirements Procure update Transfer update to system (via remote service or on site) Install update (via remote service or on site)
Add-on pack	Clarify requirements1 Procure software Transfer software to system Install/uninstall software	Clarify requirements1

¹ with respect to optional add-on packs or new versions of the add-on packs installed by default