Customer Support and maintenance

The SE server is normally connected to remote service. The connection to the Support Center is established via the Management Unit using an internet connection (AIS Connect).

Customer Support configures the remote service in accordance with customer wishes when system installation is performed or when the SE server is placed in service.

In the SE Manager, the pages under the Service category serve as an interface between customers and Customer Support. You can also find more details on this under Managing service-related functions.

These topics are dealt with below:

• Tasks of Customer Support
• Tasks of the customer
• Handling updates