Unit-specific diagnostic data
Requirement
Login as administrator
Procedure
> | Select the Diagnostics tab in the Service -> Units menu by the requested unit (MU, SU x86 or HNC):
|
> | Click the Download icon on the Diagnostics tab:
The download starts depending on the browser settings. |
> | Deploy the diagnostic data in agreement with the Service Center: send the diagnostic file to Service Center, e.g. by email. |
Further diagnostic data
Further files with diagnostic data, which are available and accessible on the MU, can be transferred to the server of the Service Center by the administrator with the command aisTransfer.
A description of the aisTransfer command can be found in the online help.
Screenshots and browser console
In the case of problems that are visible in the SE Manager, the following diagnostic data can also be created depending on the situation and sent to Customer Support, e.g. by email:
- meaningful screenshots
- relevant browser console output (copies or screenshots)