Notes for error situations

In case error situations occur, you may have to take screenshots of the SE Manager, generate diagnostic data within a timely manner and deploy them to the Service Center.

Customer ID

Please note that you must provide your customer ID each time you communicate with the Service Center.
The customer ID can be found in the Service main menu on the Information tab.
Example:

The following issues are dealt with below:

• How do I generate diagnostic data?
• How do I deploy diagnostic data for the Customer Support?