Your Browser is not longer supported

Please use Google Chrome, Mozilla Firefox or Microsoft Edge to view the page correctly
Loading...

{{viewport.spaceProperty.prod}}

Managing service-related functions

&pagelevel(2)&pagelevel

The Service main menu comprises the menus Information, Configuration, Remote service sessions and Units.

The Information menu contains displays and functions that the customer needs when communicating with the Service Center for configuration changes, maintenance, or troubleshooting. Furthermore, the SE operation state can be changed and an information to be displayed in the SE Manager's header area can be configured here.

The Configuration menu allows to configure the remote access for service technicians on the Remote service access tab.

The Remote Service Sessions menu displays on the Sessions and files tab the current AIS Connect sessions and existing AIS Connect logging files and allows to delete and download logging files.

The Units menu provides you for each Management Unit, HNC and Server Unit x86 of the SE server configuration in a unit-specific menu with diagnostics and maintenance functions as well as functions for the administration of updates and (MU only) of the remote maintenance via AIS Connect.