The Information tab displays data that the customer needs when communicating with the Service Center.
In addition, the SE operation state and an information to be displayed in the SE Manager's header area can be configured here.
Customer ID
The SE Server: Customer ID group displays the customer ID or in case of a Management cluster the customer IDs.
Using the customer ID, the customer data - configurations and contracts - can be quickly and uniquely identified in the Service Center..
SE operation state / Maintenance state
In the SE operating state group, an administrator can configure the operating state and an information that is displayed in the header area of the SE Manager of all main windows.
This way, all users are informed about current conditions or warned about special conditions.
Particularly noteworthy here is the so-called maintenance state:
This can and should be used during the execution of maintenance work to make all users aware of the current special situation:
- The maintenance state is displayed in red in the header of each main window, dialog, wizard, etc.
- In SEMVT, before the actual functionality is called, "Be aware of the SE operation state! State maintenance ..." is displayed for a few seconds.
Service consultation
The timing of setting or leaving/resetting the maintenance state should be agreed in consultation with the Customer Service performing this work.
Events and teleservice calls
Each time the operating state is changed, an event is generated which can be forwarded to all registered users via alarm.
Setting or leaving/resetting the maintenance state is also reported to the service center.