Generating diagnostic data

To support error diagnosis by Customer Support, an administrator, BS2000 administrator or BS2000 operator can generate diagnostic data when an error situation occurs and send this to the Support Center.

>	Select Service -> Units -> [<se server> (SE<model>) ->] <unit> (<unit-type>), Diagnostics tab.

An already existing diagnostic data file is displayed. You can generate new diagnostic data, in which case an existing diagnostic data file is overwritten. The file name shows the basic software for which and when the diagnostic data was generated. For an MU the name has the following format:

DIAGtar.M<software-version><unit-name>.<date>.<time>.gz

For SU x86, the name starts with the prefix DIAGtar.X, for HNC with DIAGtar.H. Otherwise, the format is the same as for MU.

As administrator, BS2000 administrator or BS2000 operator, you can download the diagnostic data file on the local MU as a compressed archive file in order to send it to the Support Center if necessary.

Note

When communicating with the Support Center please specify the customer ID of your SE server. See for this also chapter "Tasks of the customer".