On the Remote service access tab the status of the AIS configuration is displayed and the customer can configure if service technicians have to identify themselves when establishing a remote connection, and which customer-specific information is displayed to a service technician after login.
> | In the tree structure select Service -> Configuration.
The Remote service access tab opens. It contains the two groups Remote service status and Remote service access. The Remote service status group displays in a table the status of the AIS configuration for each MU. The Remote service access group displays the current configuration: Identification at login with the possible values Yes or No and the configured Customer information. If identification at login is required, service technicians have to specify their name as well as a disruption number and a description when establishing a remote connection, otherwise access will be denied. A customer information, e.g. names and telephone numbers of administrators or other persons responsible at the customer, is optional and is displayed to the service technician after login. The Change remote service access button opens a dialog box which allows to change the configuration. |
