Tasks of Customer Support

Customer Support has the following tasks:

• Diagnostics and debugging

• Software/hardware maintenance work

  • Installation of updates

  • Software/firmware upgrades

  • Model upgrades

• Hardware upgrades

• The contractually agreed annual maintenance

  • Updating the software/firmware

  • Changing batteries

  • Customer-specific measures

  • Configuration data backup at the end of the maintenance work

Maintenance state

During maintenance work, you or the service team set the maintenance status (SE operating state Maintenance) to make all users aware of the special situation.
See also the "Information" section in the "Managing service-related functions" chapter.