Generating diagnostic data

To support error diagnosis by Customer Support, the administrator or operator can generate diagnostic data when an error situation occurs and send this to the Support Center.

>	Select Hardware -> Units -> [<se server> (SE<model>) ->] <unit> (MU) -> Service, Diagnostics tab.

A diagnostic data file which already exists is displayed. You can generate new diagnostic data, in which case an existing diagnostic data file is overwritten. The file name shows the basic software for which and when the diagnostic data was generated:

DIAGtar.M<software-version><unit-name>.<date>.<time>.gz

As administrator, you can download the diagnostic data file on the local MU as a compressed archive file in order to send it to the Support Center if necessary.

Note

When communicating with the Support Center please specify the customer ID of your SE server. See for this also chapter "Tasks of the customer".