Error handling

Problem	Solution
Power supply
No display messages appear	Make sure the power is connected. Make sure the power switch is on. Power cycle the library. Contact Customer Support.
Tape movement
Tape stuck in drive	Detach the tape library while BS2000 is operating ( /DETACH-DEVICE ). This eliminates the BS2000 software as a problem source. Power cycle the library, allow it to complete initialization, which in rare cases can take as long as 10 minutes, and then retry unloading the tape using the library operator control panel. Allow the tape drive to complete all operations. This may take as long as 10 minutes if you reset or cycle power on the library while the cartridge is positioned at the physical end of the media. Contact Customer Support.
Tape stuck in storage slot	See section "Removing stuck tapes from slots".
Media
Cleaning or data cartridge incompatible with drive	Make sure you are using recommended data and cleaning cartridges, see "LTO tape cartridges". The library automatically unloads incompatible cartridges, the Media Attention LED flashes, and an exclamation point (!) is displayed in the inventory display for the indicated slot number. Export the media in order to clear the state.
Cannot write to or read from tape	Make sure that the cartridge is write enabled (move the write-protect switch to the enabled position). Make sure you are using a recommended data cartridge, see "LTO tape cartridges" . Make sure you are using an Ultrium cartridge that has not been degaussed. Do not degauss Ultrium cartridges. Make sure that the cartridge has not been exposed to harsh environmental or electrical conditions and is not physically damaged in any way. Retry the operation with a different, known good tape.Clean the tape drive.
Cleaning
Cannot load the cleaning cartridge	Make sure you are using a recommended cleaning cartridge, see "LTO tape cartridges". Contact Customer Support.
Errors displayed on operator control panel
"!" in OCP inventory display	See "Media".
There is an error code on the LCD screen	Contact Customer Support (see section "Tape library error codes").
Bad performance
	Try a new cartridge. A marginal cartridge can cause performance problems due to bad spots on the tape requiring retries. Backing up data that compresses poorly or is already compressed will lower performance. Check the size of the files. Small file size can impact performance.Clean the tape drive.
Media attention LED issues
Contamination by loose debris.	Avoid contamination of the library. Cartridges should be stored vertically in their plastic cases. Cleaning the tape drive when requested by the library.
Non-acclimated media	A cartridge should be acclimated for at least 24 hours before being used, particularly if it has been stored at a substantially different temperature or level of humidity than the tape library.
Cartridge is incompatible	Make sure you are using recommended data and cleaning cartridges, see "LTO tape cartridges".
Expired cleaning cartridge	A recommended cleaning cartridge is good for libraries: 50 cleans
Defective / contaminated media	If the Media Attention LED is cleared and - although the drive has been cleaned - immediately re-displays each time a particular cartridge is reloaded that cartridge should be suspected as being defective. Export the cartridge and load a known good cartridge. In some cases, a cartridge can be worn out or be defective. Any cartridge that is suspected of being defective or contaminated should NOT be reused in any drive.